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Certificate Course In Customer Relationship Management

Filed under:

CURRICULUM

MODULE 1:
Concept of CRM
Importance and purpose of CRM
Customer Satisfaction, Loyalty & Value
Customer Retention & Relationships
CRM Implementation
Data Base Management

MODULE 2:
Marketing Management

COURSE DURATION

Programme Commencement : 2 batches – 1st July 2005 & 1st January, 2006
Duration : 6 months (extendable by 6 more months)
No. Of Semesters : 1
Registration Validity : 1 year - Students can submit assignments, exams and complete the course in 1 year.

Indian Resident Students
Registration Fees (Non Refundable) : Rs.500/-
Course Fees To be paid in a single installment only : Rs.7000/-

NRI/Foreign Nationals
Registration Fees (Non Refundable) : US $ 50
Course Fees To be paid in a single installment only : US $ 20

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