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CURRICULUM
MODULE 1:
Concept of CRM
Importance and purpose of CRM
Customer Satisfaction, Loyalty & Value
Customer Retention & Relationships
CRM Implementation
Data Base Management
MODULE 2:
Marketing Management
COURSE DURATION
Programme Commencement : 2 batches – 1st July 2005 & 1st January, 2006
Duration : 6 months (extendable by 6 more months)
No. Of Semesters : 1
Registration Validity : 1 year - Students can submit assignments, exams and complete the course in 1 year.
Indian Resident Students
Registration Fees (Non Refundable) : Rs.500/-
Course Fees To be paid in a single installment only : Rs.7000/-
NRI/Foreign Nationals
Registration Fees (Non Refundable) : US $ 50
Course Fees To be paid in a single installment only : US $ 20
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CURRICULUM
MODULE 1:
Concept of CRM
Importance and purpose of CRM
Customer Satisfaction, Loyalty & Value
Customer Retention & Relationships
CRM Implementation
Data Base Management
MODULE 2:
Marketing Management
COURSE DURATION
Programme Commencement : 2 batches – 1st July 2005 & 1st January, 2006
Duration : 6 months (extendable by 6 more months)
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please sir send me the customer relashtionship management courses institute in mumbai details
Comment by vijay
kindly guide as to how to apply for CRM certification course in Symbiosis. Also kindly give the details of the course.
Comment by smita
sir, kindly tel me how to apply for the course?. there is no such link or info on College site were i can look for further req. info. please guide me.also pls tel me will this be a correspondence course?. thanks n regards.
Comment by sonal gupta